Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide:

• Contact details — name, email address, company name
• Project information — requirements, briefs, and related business details
• Communications — messages, emails, and feedback you send us
• Payment information — processed securely through third-party payment providers

Information collected automatically:

• Log data — IP address, browser type, pages visited, and time spent
• Device information — operating system, device type, and browser version
• Usage data — how you interact with our website and services
• Cookies and similar tracking technologies (see Section 4)

We use the information we collect to:

• Deliver and improve our services to you
• Communicate with you about your projects, invoices, and support requests
• Send you updates, proposals, and relevant information you've requested
• Analyze website usage to improve user experience
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud, security breaches, or abuse

We may share your information in limited circumstances:

• Service providers — trusted third parties who assist us in delivering services (e.g., cloud hosting, payment processors), bound by confidentiality agreements
• Legal compliance — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users
• With your consent — when you explicitly authorize us to share specific information

We require all third-party service providers to maintain appropriate security measures and to use your data only for the purposes we specify.

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site (e.g., page views, traffic sources)
• Preference cookies — remember your settings and preferences

We do not use cookies for advertising or cross-site tracking purposes.

We take the security of your information seriously and implement appropriate technical and organizational measures including:

• Encryption of data in transit using TLS/SSL protocols
• Restricted access to personal data on a need-to-know basis
• Regular security assessments of our systems and processes
• Secure storage of project files and communications

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your credentials confidential.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal obligations)
• Restriction — ask us to restrict how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data for certain purposes
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at support@otuziki.com. We will respond within 30 days.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Otuziki LLC.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

• Client project data — retained for 5 years after project completion for accounting and legal purposes
• Communications — retained for 3 years unless you request earlier deletion
• Website analytics — aggregated and anonymized, retained indefinitely
• Payment records — retained for 7 years as required by UAE financial regulations

Otuziki LLC operates from the United Arab Emirates. If you are accessing our services from outside the UAE, your information may be transferred to and processed in the UAE or other countries where our service providers operate.

We ensure that any international data transfers are subject to appropriate safeguards in compliance with applicable data protection laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page with a new effective date
• Sending an email notification to existing clients for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.